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Product: Enterprise Distribution Software (ERP)
Dynamics AX and CRM Online

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Contact: Microsoft
One Microsoft Way
Redmond, WA 98052
Ph: U.S. | Canada Toll-Free (1) (888) 477-7989
Email: saphill@microsoft.com

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User Range

Entry Price Point: See Resellers for pricing details.
Sales Channel: 100% Through Resellers: >600 Resellers in the U.S.
Vertical Markets
Electrical; Plumbing; HVAC; Building Materials; MRO; Industrial; Consumer Electronics; OEM Electronics; Computers; Auto Parts; Food Service; Grocery; Beverage; Medical Supply; Office Supply; Jan San; and Safety.

Operating System: Microsoft Windows
Database: MS SQL Server
Presentation: GUI

OnPremise, Hosted with Perpetual Licenses, SaaS


Microsoft Dynamics AX ERP and CRM Online are enterprise grade solutions that offer integrated capabilities for all key processes that a regional, national, or international wholesale distributor needs to manage, streamline, and improve their:

Regulatory Reporting
Sales Pipeline
Sales and Profit
Social Media
Customer Service
Retail Counter and Will Call

Also, by delivering deep access to decision-driving information, a rapid return on investment, and expert, dedicated customer service, Microsoft Dynamics AX ERP and CRM Online solutions help you grow and manage your distribution business better.

Why Microsoft Dynamics for distribution?

Dynamics AX and CRM Online are built by Microsoft, a name companies know and trust that has been helping business achieve more since before the first version of Office was released in 1989. Dynamics integrates seamlessly with other Microsoft products that employees know and like such as Excel, Outlook, and Skype for Business. Dynamics AX and CRM Online have a familiar look and feel.

Microsoft Dynamics provides powerful, adaptable solutions that give distributors the tools they need to manage every aspect of their business, from order entry and procurement to sophisticated inventory, and shipment management. These integrated solutions can be deployed quickly and inexpensively, without complicated customization or drawn out implementation projects.

Streamline business operations

Automate critical business processes, from order capture to
  inventory replenishment, and help reduce wasteful activities.
Deliver real-time business intelligence and alerts on the
  status of the business to management and customers.
Enable customer self-service through Web portals.

Improve supply chain and inventory management

Provide easy, real-time visibility into inventory, sales,
  purchasing, and financial information across multiple
  branches and locations.
Accurately track shipping and delivery of parts by integrating
  advanced functionality with enterprise resource planning
Maintain accurate real-time inventory data and optimize layout,
  picking methods, and movement.

Improve Visibility

When business processes are automated, business data becomes usable in new ways. This helps reduce costs, minimize inventory, negotiate better rates, and so much more. Visibility of operations across branches, warehouses, and customer service provides insight and a competitive edge.

Microsoft Dynamics AX ERP solutions facilitate strategic decision-making on all levels. And with enhanced viewing, drilldown, and inquiries for financial, manufacturing, and distribution information, employees can make firm promises today and plan more effectively for tomorrow.

Strengthen Customer Service

Today’s customers are demanding more value-added services, in addition to strong customer service. Microsoft Dynamics AX ERP solutions improve distribution management so you can improve order fill-rates, order response time and much more, all leading to superior customer service. Microsoft Dynamics CRM delivers real customer visibility and the ability to connect with them on a
practical level for Customer Care and Service scenarios and BI and analytics to understand how and what they buy and what changes their behavior. That means more satisfied customers, more repeat business, and positive word-of-mouth in the channel.

The Microsoft Dynamics Advantage

Microsoft Dynamics AX ERP and CRM Online solutions have the look and feel of Microsoft Office so users can work within a familiar, easy-to-use environment. List-based navigation and streamlined menus provide everyone in your organization with a clean, familiar interface that’s tailored to their roles.

Delivered by Microsoft Certified Partners, Distribution Industry Specialists

A Microsoft Certified Partner can help you deploy a distribution industry-focused solution. This industry-focused total solution approach lets you take advantage of deep industry experience, choice of modules you need and rich integrations with Microsoft Office let your organization take full advantage of existing software

You’ll enjoy low total cost of ownership building on the productivity foundation that Microsoft Office offers. It’s no wonder that installations of Microsoft Dynamics AX ERP and CRM Online solutions are growing. Thousands of businesses already know how Microsoft technology can help build success.

See the following list of Microsoft Dynamics partners and resellers with solutions for the distribution sector.

Blue Horseshoe Solutions
Hitachi Solutions (formerly Ignify)

To learn more about how Microsoft Dynamics AX ERP and CRM Online solutions can help you to achieve your goals in the distribution industry, call Microsoft Dynamics at (888) 477-7989 or visit https://www.microsoft.com/en-us/dynamics/distribution

Links to Microsoft Dynamics products:

Microsoft Dynamics CRM
Microsoft Dynamics AX

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