Distribution and Manufacturing Software Guides

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Applications:
Service Management

Service management is integrated into supply chain management as the joint between the actual sales and the customer. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

The main drivers for a company to establish or optimize its service management practices are varied:

  • High service costs can be reduced, i.e. by integrating the service and products supply chain.
  • Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
  • Customer service or parts/service quality can be optimized.
  • Increasing service revenue.
  • Reduce obsolescence costs of service parts through improved forecasting.
  • Improve customer satisfaction levels.
  • Reduce expediting costs - with optimized service parts inventory, there is no need to rush orders to customers.
  • Minimize technician visits - if they have the right part in hand, they can fix the problem on the first visit.




Service Management Distribution Software Directory

Advanced Distribution Partners
Advanced Distribution Partners: Advanced Distribution Microsoft Dynamics® AX
Collaboration
See how applications like Advanced Distribution for Microsoft Dynamics® AX Enterprise Portal, Unified Communication integration, and Application Integration Framework can improve collaboration and efficiency across the workplace and the globe. Learn more...
Advanced Distribution Partners
Advanced Distribution Partners: Advanced Distribution Microsoft Dynamics® AX
Service Management
Maximize efficiencies, understand costs and revenues, and help enhance profitability with service management capabilities in Advanced Distribution. Your service professionals can easily create service agreements tailored to global customer requirements, automatically generate service orders, and help ensure timely compliance with commitments, using Role Centers that present relevant tasks and information in a personalized view to help employees work smarter and faster. Track key data using RoleTailored reports, alerts, and customized performance scorecards. Learn more...
Epicor Software Corporation
Epicor Software Corporation: Epicor Distribution
Service Management
Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel.  Epicor understands that customers want rapid response service.  From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability that your business needs. Learn more...
NetSuite, Inc.
NetSuite, Inc.: NetSuite Wholesale/Distribution Edition
The #1 Cloud-Based ERP/Financial Suite for Wholesale Distribution Companies
The NetSuite Wholesale Distribution Edition is the only cloud-based integrated business suite for wholesale distribution.

Solution enables:
Monitor and manage your business with the ultimate customizable business dashboard, featuring built-in best practices for
wholesale distribution.
Convert leads to orders, orders to shipments and shipments to revenue with NetSuite's advanced warehouse, inventory
management and order fulfillment capabilities.
Gain a real-time, 360-degree view of your customers and provide better customer service through NetSuite's seamless integration
of CRM with financials and other back-office systems.
Grow revenues, enter new markets and improve channel partner engagement with tools for partner relationship management (PRM).
Manage webstores and online business with NetSuite's ecommerce solution, which is tightly integrated with your accounting,
fulfillment, inventory, CRM, PRM and more. Learn more...
Pronto Software

Pronto Software International: PRONTO-Xi for the Distribution Industry
Facilities Management
PRONTO-Xi's Facilities Management capabilities provide the tools to optimise people, process, assets and the work environment to support delivery of your organisation’s business objectives. It encompasses multiple disciplines ranging from Project Delivery Management, Operations Management and Capital Asset Management. Learn more...

VAI (Vormittag Associates, Inc.)
VAI (Vormittag Associates, Inc.): S2K Enterprise Software
Service Management
VAI's S2K Service and Repair technology enables companies to fully integrate their service management operations. This software streamlines your operations to ensure that your business can capitalize on money-saving opportunities without sacrificing service. Designed to manage service calls and equipment repair, this module supplies managers with the kind of vital information required for an integrated business system. Learn more...
VAI (Vormittag Associates, Inc.)
VAI (Vormittag Associates, Inc.): S2K Enterprise Software
Job Scheduler
With the S2K Enterprise Job Scheduler, EDI applications, translation software and more, your organization will gain a significant advantage over your competition. The S2K Enterprise Work Flow Alert’s feature provides large businesses with decision-enhancing tools, timely data, and e-mail support. Send e-mail alerts to users based upon 36 pre-defined triggering events. Alerts can be entered to specify tolerance levels and multiple users can be notified of the same event. Internal flags have been incorporated aiding in maintaining email frequencies. Learn more...